U.S. Shipping & Returns - Kunitz Shoes - Edmonton Family Shoe Store

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Free shipping to Canadian addresses on orders over $100.

Shipping

Easy 30-Day Return Policy

Returns

U.S. Shipping & Return Policy

All returns must be returned unmarked, without signs of wear and tear, and in their original box within 30 days of date of delivery.

Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.

USA Addresses

Shipping to United State
Free shipping to all contiguous United States addresses for orders over $100
Flat rate $8 shipping on all orders under $100

    • All orders will be shipped using Canada Post Expedited Service
    • Once dispatched, shipments typically arrive in 3-10 business days, however exact delivery times may vary.
    • Overnight service is not available.
    • Orders subject to cancellation at carriers discretion / availability
    • Kunitz Shoes reserves the right to refuse shipping orders in excess of 3 items.

      • Orders

      Once an order has been placed, Kunitz Shoes will complete the following:

      1. Confirm your order (typically right after placing an order)
      2. Fulfill your order (typically completed about 24 hours after confirming your order)
      3. Ship your order (typically within 48 hours of order confirmation)

      A Few Notes:

      Your order may require that we aggregate items from multiple locations; if this is the case, all items will ship together after they have been assembled in one location.

      Please note that our inventory is “live” and resides in our stores. As is often the case in any shoe store, our products may have been tried on or placed on display, or might not be in their original packaging. Should you wish to place a special order for a brand-new product, please contact us at orders@kunitzshoes.ca.

      Kunitz Shoes reserve the right to refuse orders in excess of 3 items.

      For any questions regarding your order, please contact us at orders@kunitzshoes.ca. 

      For more information, please visit our Terms of Service.

      All prices listed on kunitzshoes.ca are in Canadian dollars.

Returning Online Orders

Ship a return from a U.S. address

Please address your return to:

Returns
Kunitz Shoes
10046 167 st NW
Edmonton, Alberta, Canada
T5P 3W4

  1. Please return your package only through USPS (United States Postal Service).
  2. Please write Canadian Goods Return on the outside of your return package to avoid being assessed duties on the return.
  3. When filling out the customs form section “Value for Duty” put “No Value” on the form to avoid duties and associated charges.
  4. Any duties or associated charges will be deducted from the final refund.
  5. Return shipping costs are the responsibility of the sender.

Please note that the following charges may apply for all shipped Returns

  • Regular priced items** – a $10 shipping+restocking fee will be charged for each pair of returned footwear.*
  • Sale priced items (up to 39% off regular price) – a $20 shipping+restocking fee will be charged for each pair of returned footwear. *
  • Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $30 restocking fee.*

*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price

Warranty Returns

Kunitz Shoes guarantees all product against manufacturing defects for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.

If you have a product that you would like to return/exchange under warranty, please contact orders@kunitzshoes.ca and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.