Return Policy - Kunitz Shoes - Edmonton Family Shoe Store

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Returns Policy

All returns must be returned unmarked, without signs of wear and tear, and in their original box within 30 days of date of delivery.

Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.

Returns for online orders are processed based on outgoing shipping method:

Returning Online Orders

Returning Your Order In-Store

All orders can be returned/exchanged in-store regardless of shipping method

Store Operating Hours:

Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 10am-6pm
Edmonton West (10046 167 St NW): 10am-6pm

  1. Staff will be available from 10am-6pm, Monday – Saturday, to facilitate in store exchanges/refunds
  2. Exchanges are limited to colours/sizes of ordered items
  3. For returns: During operating hours just drop ‘em off at either Kunitz location along with the packing slip (paper that came with the order). No need to wrap them up. An invoice can be provided upon request.
  4. We’ll process all returns by the end of the day they are dropped off. You will receive an email confirmation once the return is complete.
  5. Refunds can only be processed onto the same credit card used to make the purchase


No restocking or shipping fees will be charged for in-store returns or exchanges (including sale/final sale priced items) of online orders.
Any order can be returned in-store so long as it is in otherwise returnable condition, including those that were originally shipped out.

Ship a return from a Canadian address

All orders that were originally shipped via Canada Post can be returned by generating a return shipping label.
Local Delivery/Deeleeo and U.S. shipping methods are not eligible for return shipping labels. 

  1. Click the “Generate Shipping Label” button below
  2. Input your order number and your postal code (include the space! eg. T6J 5R4)
  3. Select what you’d like to return
  4. Follow the instructions for printing a return shipping label
  5. Drop off your return at any Canada Post outlet
  6. You will receive email confirmation when your return has been processed
  7. Return shipping charges will be deducted from total refund amount
Generate Shipping Label

Please note that the following charges may apply for all shipped returns

  • Regular priced items** – a $10 shipping fee will be charged for each pair of returned footwear. *
  • Sale priced items*** (up to 39% off regular price) – a $20 shipping fee will be charged for each pair of returned footwear. *
  • Clearance priced items*** (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $30 restocking fee.*

*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price
***In-Store Pickup’s are eligible for a full refund or exchange at time of pickup regardless of sale price.

Return policy subject to change without notice.

Ship a return from a U.S. address

Please address your return to:
Returns
Kunitz Shoes
10046 167 st NW
Edmonton, Alberta, Canada
T5P 3W4

  1. Please return your package only through USPS (United States Postal Service).
  2. Please write Canadian Goods Return on the outside of your return package to avoid being assessed duties on the return.
  3. When filling out the customs form section “Value for Duty” put “No Value” on the form to avoid duties and associated charges.
  4. Any duties or associated charges will be deducted from the final refund.
  5. Return shipping costs are the responsibility of the sender.

Please note that the following charges may apply for all shipped Returns

  • Regular priced items** – a $10 shipping+restocking fee will be charged for each pair of returned footwear.*
  • Sale priced items (up to 39% off regular price) – a $20 shipping+restocking fee will be charged for each pair of returned footwear. *
  • Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $30 restocking fee.*

*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price

Warranty Returns

Kunitz Shoes guarantees all product against manufacturing defects for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.

If you have a product that you would like to return/exchange under warranty, please contact orders@kunitzshoes.ca and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.