Order Pick Up

1. At checkout online select a location for pick up.
2. We’ll send you an email when your order is ready for pick up.
3. Swing by your selected location to pick up your order.
4. Please ensure you bring photo ID and the card used to make the purchase with you for verification, as it is required for pick up.

No fees are charged for pickup service.
Kunitz Shoes reserve the right to refuse orders in excess of 3 items.

Exchange/Return

1. Staff will be available from 10am-6pm, Monday – Saturday, to facilitate in store exchanges/refunds.
2. Exchanges are limited to colours/sizes of ordered items
3. For returns: During operating hours just drop ‘em off at either Kunitz location along with the packing slip (paper that came with the order). No need to wrap them up. An invoice can be provided upon request.
4. We’ll process all returns by the end of the day they are dropped off. You will receive an email confirmation once the return is complete.
5. Refunds can only be processed onto the same credit card used to make the purchase.

Note: No restocking or shipping fees will be charged for in store returns or exchanges (including sale/final sale priced items) of online orders. Any orders can be returned in store, including those that were originally shipped out.

For questions regarding your order please email orders@kunitzshoes.ca.

For more information, please visit our Terms of Service.