Returns policy

All Click and Fit orders (regular priced, sale priced, final sale) may be returned for refund or exchange at time of pickup. Check out the details

All returns must be in an unworn, sellable condition. Returned items must be received by Kunitz Shoes within 14 calendar days from the date of in-store purchase or delivery. Returns can be made either in-store, or online.

Regular priced items may be returned for either refund or credit
Sale priced items (up to 39% off regular price) may be returned for credit.
Sale priced items (40% or greater off regular price) are “final sale” and may not be returned.

Our entire return policy can be seen here

Return online
Please follow the steps below to complete an online return.
Requesting a return
To request to return an item to Kunitz Shoes, fill out the Return Request form at below. When the Return Request is processed by Kunitz Shoes, you will be emailed a “return authorization” number.

  • This field is for validation purposes and should be left unchanged.

How to return an item
Kunitz Shoes will not accept delivery of items that do not clearly state the return authorization number on the outside of the packaging.

All returns must be addressed as below:

Returns (return authorization #)
Kunitz Shoes
837 Saddleback Rd.
Edmonton, AB T6J 5R4

All return shipping costs are the responsibility of the customer and are not refundable.

Return at a location
Returns for online purchases may be completed at either of our Edmonton locations. Proof of purchase will be required at the time of return.