All returns must be returned unmarked, without signs of wear and tear, and in their original box within 30 days of date of delivery.

Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.

Online orders

Ship a return

1. Click the “Return Order” button below
2. Input your order number and your postal code (include the space! eg. T6J 5R4)
3. Select what you’d like to return
4. Follow the instructions for printing a return shipping label
5. Drop off your return at any Canada Post outlet
6. You will receive email confirmation when your return has been processed

Please note that the following charges may apply for all shipped Returns

• Regular priced items** Up to 2 pairs return shipping is free. Any pair(s) above 2 pair limit 10$/pair shipping+restocking fee*
• Sale priced items*** (up to 39% off regular price) will be assessed a $10/pair shipping and handling + restocking fee*
• Clearance priced items*** (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $20 restocking fee.*

*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price
***In-Store Pickup’s are eligible for a full refund or exchange at time of pickup regardless of sale price.
Return policy subject to change without notice.

Returning Your Order In Store

For Curbside Returns, please call when you arrive for return, and one of our staff will be happy to meet you in front of our store.

For Saddleback Curbside, Call : 780-438-4259
For Kunitz West Curbside, Call: 780-443-0115

Store Operating Hours:

Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 10am-6pm
Edmonton West (10046 167 St NW): 10am-6pm

1. Staff will be available from 10am-6pm, Monday – Saturday, to facilitate in store exchanges/refunds
2. Exchanges are limited to colours/sizes of ordered items
3. For returns: For returns: During operating hours just drop ‘em off at either Kunitz location along with the packing slip (paper that came with the order). No need to wrap them up. An invoice can be provided upon request.
4. We’ll process all returns by the end of the day they are dropped off. You will receive an email confirmation once the return is complete.
5. Refunds can only be processed onto the same credit card used to make the purchase

No restocking or shipping fees will be charged for in store returns or exchanges (including sale/final sale priced items) of online orders.
Any orders can be returned, including those that were originally shipped out.

In Store Exchange/Return

For Curbside Returns, please call when you arrive for return, and one of our staff will be happy to meet you in front of our store.

For Saddleback Curbside, Call : 780-438-4259
For Kunitz West Curbside, Call: 780-443-0115

Store operating hours:

Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 10am-6pm
Edmonton West (10046 167 St NW): 10am-6pm

• Regular priced items** may be returned for refund or exchange
• Sale priced items (up to 39% off regular price) may be returned or exchanged for store credit
• Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned.
• All Refunds will only be processed onto the same credit card used to make the initial purchase.

**Regular priced items discounted using a coupon code are considered regular price

Warranty Returns

Kunitz Shoes guarantees all product against manufacturing defects for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.

If you have a product that you would like to return/exchange under warranty, please contact orders@kunitzshoes.ca and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.