All returns must be returned unmarked, without signs of wear and tear, and in their original box within 14 days of date of delivery. Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.
All online orders may be returned using curbside service, including orders that orginally shipped.
*Return fees will be deducted from total amount refunded.
**items purchased using a coupon code are considered regular price
Return policies subject to change without notice.
To request to return an item to Kunitz Shoes, fill out the Return Request form below. When the Return Request is processed by Kunitz Shoes, you will be emailed a “return authorization” number to use with your return.
All returns must be addressed as below:
Returns (return authorization #)
837 Saddleback Rd.
Edmonton, AB T6J 5R4
Kunitz Shoes will not accept delivery of items that do not clearly state the return authorization number on the outside of the packaging.
All shipping costs for returning an item are the responsibility of the customer.
Kunitz Shoes will not be held responsible for the loss or damage of returned shipments, so we suggest using a protective shipping box or poly mailer as well as shipping insurance to protect your return.
Kunitz Shoes guarantees all product against manufacturing defect for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.
If you have a product that you would like to return/exchange under warranty, please contact email@example.com and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.