easy returns

All returns must be returned unmarked, without signs of wear and tear, and in their original box within 30 days of date of delivery. Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.

Easy returns within Canada, Click Here
For returns from the United States, Click Here
For warranty returns, Click Here

Canadian Orders

 

“Easy Returns”

Ship a return

  1. Click the button below
  2. Input your order number Input your postal code (include the space! eg. T6J 5R4)
  3. Select what you’d like to return
  4. Follow the instructions for printing a return shipping label
  5. Drop off your return at any Canada Post outlet
Use Easy Returns!

Please note that the following charges may apply for all shipped Returns

  • Regular priced items** Up to 2 pairs return shipping is free. Any pair(s) above 2 pair limit 5$/pair shipping+restocking fee*
  • Sale priced items (up to 39% off regular price) will be assessed a $10/pair shipping and handling + restocking fee*
  • Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $20 restocking fee.*

*Return fees will be deducted from total amount refunded.
**items purchased using a coupon code are considered regular price
Return policy subject to change without notice.

Curbside+ Exchange/Return

Cubside+ Service operating hours:

Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 11am-5pm
Edmonton Southside (837 Saddleback Rd.): 11am-5pm

  1. Staff will be available to facilitate exchanging of sizes.
  2. Curbside exchanges are limited to variations of items ordered
  3. For returns: During operating hours just drop ‘em off in the bin at either pickup location along with the return sip (paper that came with the order). No need to wrap them up.
  4. We’ll process returns as quickly as we can on the same day.

No restocking or shipping fees will be charged for Curbside returns or exchanges (including sale/final sale priced items).
Any orders can be returned, including those that were originally shipped out.

In-Store Exchange/return

Store operating hours:

Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 11am-5pm
Edmonton Downtown (10846 Jasper Ave.): 11am-5pm

  • Regular priced items** may be returned for refund or exchange
  • Sale priced items (up to 39% off regular price) may be returned for store credit
  • Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned.

Our entire return policy can be seen here

U.S.A. Orders

Requesting a return

To request to return an item to Kunitz Shoes, fill out the Return Request form below. When the Return Request is processed by Kunitz Shoes, you will be emailed a “return authorization” number to use with your return.

  • This field is for validation purposes and should be left unchanged.

How to return a U.S.A. order

All returns must be addressed as below:

Returns (return authorization #)
Kunitz Shoes
837 Saddleback Rd.
Edmonton, AB T6J 5R4

Kunitz Shoes will not accept delivery of items that do not clearly state the return authorization number on the outside of the packaging.
All shipping costs for returning an item are the responsibility of the customer.
Kunitz Shoes will not be held responsible for the loss or damage of returned shipments, so we suggest using a protective shipping box or poly mailer as well as shipping insurance to protect your return.

Warranty Returns

Kunitz Shoes guarantees all product against manufacturing defect for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.

If you have a product that you would like to return/exchange under warranty, please contact orders@kunitzshoes.ca and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.