Returning Online Orders

Returns for online orders are processed based on outgoing shipping method:

• Local Delivery – Deeleeo
• Ship a return from a Canadian Address – Canada Post or Purolator
• Ship a return from a U.S. address – Canada Post or UPS

All returns must be returned unmarked, without signs of wear and tear, and in their original box within 30 days of date of delivery.
Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.

Returning Your Order In-Store

All orders can be returned/exchanged in-store regardless of shipping method

Store Operating Hours:

Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 10am-6pm
Edmonton West (10046 167 St NW): 10am-6pm

1. Returns for online & in-store purchases are able to be refunded in-person at either Kunitz Shoes location.
2. In-store returns are subject to our regular return policy as follows:
   • Regular priced items – Are able to be returned for a full refund.
   • Sale priced items (up to 39% off regular price) – Are returnable for exchange or store credit only.
   • Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned.

Regular priced items discounted using a coupon code will be treated as a regular priced return.
In-Store Pickup Orders are eligible for a full refund or exchange at time of pickup regardless of sale price.

Ship a return from a Canadian address

In the event of a Canada Post disruption, we may opt to issue return labels via Purolator to ensure prompt service. Please verify your printed return label to determine your return carrier. To view your closest Purolator drop off location, visit: Find A Shipping Center
All Canadian orders that were originally shipped via Canada Post, UPS or Purolator can be returned by generating a return shipping label.
Local Delivery/Deeleeo orders are not eligible for return shipping labels.

1. Click the “Return a Canadian Order” button below
2. Input your order number and your postal code (include the space! eg. T6J 5R4)
3. Select what you would like to return
4. Follow the instructions for printing a return shipping label
5. Drop off your return at any Canada Post (or Purolator) outlet based on the return label received
6. You will receive email confirmation when your return has been processed
7. Return shipping charges will be deducted from total refund amount

Please note that the following charges may apply for all shipped returns

• Regular priced items** – a $10 shipping fee will be charged for each pair of returned footwear. *
• Sale priced items*** (up to 39% off regular price) – a $20 shipping fee will be charged for each pair of returned footwear. *
• Clearance priced items*** (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $30 restocking fee.*

*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price
***In-Store Pickup Orders are eligible for a full refund or exchange at time of pickup regardless of sale price.
Return policy subject to change without notice.

Ship a return from a U.S. address

*In the event of a postal disruption, returns may be delayed until shipping options re-open. If you require a return, please reach out to us at orders@kunitzshoes.ca with your return request, and we will provide you with a return label once able.
All USA orders that were originally shipped via Canada Post, UPS or Purolator can be returned by generating a return shipping label.

1. Click the “Return a USA Order” button below
2. Input the Email Address used to place your Order, as well as the Order number
3. Select what you’d like to return
4. Follow the instructions for printing a return shipping label
5. Drop off your return at any USPS shipping point
6. You will receive email confirmation when your return has been processed
7. Return shipping charges will be deducted from total refund amount

Please note that the following charges may apply for all shipped Returns

• Regular priced items** – a $10 shipping+restocking fee will be charged for each pair of returned footwear.*
• Sale priced items (up to 39% off regular price) – a $20 shipping+restocking fee will be charged for each pair of returned footwear. *
• Clearance priced items (40% or greater off regular price) are “final sale” and may not be returned. Final sale items that are returned will be assessed a $30 restocking fee.*

*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price

Warranty Returns

Kunitz Shoes guarantees all product against manufacturing defects for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.

If you have a product that you would like to return/exchange under warranty, please contact orders@kunitzshoes.ca and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.