All returns must be returned unmarked, without signs of wear and tear, and in their original box within 30 days of date of delivery. Footwear worn outside will not be accepted. We reserve the right to refuse a return which does not comply with these conditions.
Easy returns within Canada, Click Here
For warranty returns, Click Here
*Return fees will be deducted from total amount refunded.
**Regular priced items discounted using a coupon code are considered regular price
Return policy subject to change without notice.
Curbside+ Service operating hours:
Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 10am-6pm
Edmonton West (10046 167 St NW): 10am-6pm
No restocking or shipping fees will be charged for Curbside returns or exchanges (including sale/final sale priced items).
Any orders can be returned, including those that were originally shipped out.
Store operating hours:
Monday-Saturday
Edmonton Southside (837 Saddleback Rd.): 10am-6pm
Edmonton West (10046 167 St NW): 10am-6pm
Our entire return policy can be seen here
Kunitz Shoes guarantees all product against manufacturing defect for 6 months from the purchase date. A “manufacturing defect” is defined as a failure in either materials or craftsmanship that may result in a product not performing in its intended capacity. If a product has suffered a manufacturing defect within 6 months of purchase, we will either repair, replace, or offer a credit for the product as best suits the case. We do not guarantee our products against wear-and-tear.
If you have a product that you would like to return/exchange under warranty, please contact orders@kunitzshoes.ca and provide your name, order number, a description of the defect, and (if able) some pictures of the defective area. This will help us best assess whether we can repair, replace, or offer a credit for the product.