Curbside Pick Up and Free Shipping

Curbside+ Service

Curbside+ is an extension of our wildly popular curbside service developed during our shutdown.
Free Curbside pickup, try-on, exchange and return service is available at either our West Edmonton or South Edmonton locations.
Weather permitting, we will have try-on stations outdoors for all Curbside+ customers.

The service is designed to minimize contact with our staff and facilities, while providing a few additional benefits.

Here’s how it works:

Pick it up

  1. At checkout online select a location for pick up.
  2. We’ll send you an email when your order is ready for pick up.
  3. Swing by your selected location to pick up your order.
  4. Please bring ID verification as it will be required for pickup.
  5. We’ll ensure minimal contact at pickup to observe physical distancing. (Pass on some smiles/waves).

No fees are charged for pickup service.
Kunitz Shoes reserve the right to refuse orders in excess of 4 items.

Try it on

  1. Weather permitting, we will have try-on stations outdoors (with 2m physical distance marking)
  2. Curbside+ customers are also welcome to use our In-Store services.
  3. If you would prefer a glass of nicely chilled Chardonnay paired with your shoe trying, by all means indulge in both in the comfort of your own home instead.

Exchange/Return

  1. Staff will be available to facilitate exchanging of sizes.
  2. Curbside exchanges are limited to variations of items ordered
  3. For returns: During operating hours just drop ‘em off at either pickup location along with the return slip (paper that came with the order). No need to wrap them up.
  4. We’ll process returns as quickly as we can on the same day.
  5. All Refunds will only be processed onto the same credit card used to make the initial purchase.

 

No restocking or shipping fees will be charged for Curbside returns or exchanges (including sale/final sale priced items).
Any orders can be returned, including those that were originally shipped out.

For any questions regarding your order, please contact us at orders@kunitzshoes.ca.

For more information, please visit our Terms of Service

Check out our Return Policy

Shipping

Canadian Addresses
For a limited time, free shipping on all Canadian addresses!

  • Free shipping on all orders over $100
  • Flat rate $8 shipping on all orders under $100

Kunitz Shoes reserve the right to refuse shipping orders in excess of 3 items.

  • All orders will be shipped by Canada Post.
  • Once dispatched, shipments typically arrive in 3-10 business days, however during the pandemic this may vary.
  • Overnight service is not available.
  • Kunitz Shoes will collect provincial and federal sales taxes where applicable.

USA Addresses

We are not currently shipping orders to the USA.

Orders
Once an order has been placed, Kunitz Shoes will complete the following:
1. Confirm your order (typically right after placing an order)
2. Fulfill your order (typically completed about 24 hours after confirming your order)
3. Ship your order (typically within 48 hours of order confirmation)

A few notes:

Your order may require that we aggregate items from multiple locations; if this is the case, all items will ship together after they have been assembled in one location.

Please note that our inventory is “live” and resides in our stores. As is often the case in any shoe store, our products may have been tried on or placed on display, or might not be in their original packaging. Should you wish to place a special order for a brand-new product, please contact us at orders@kunitzshoes.ca.

For any questions regarding your order, please contact us at orders@kunitzshoes.ca. We are unable to answer questions regarding online orders over the phone.

For more information, please visit our Terms of Service
All prices listed on kunitzshoes.ca are in Canadian dollars.